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In celebration of small & thoughtful innovation

In this second of our series of ‘celebration’ posts, we want to talk about innovation in libraries. But not that kind of press-release causing disruption that hogs all the attention. We are interested in innovation in a small but impactful sense.  This is particularly pertinent when services are already under huge pressure and innovation can […]

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3 ways to get started with User Research

Many cultural sector organisations are aware of the benefits of user-driven services, but when budgets are tight and time is short, what steps can we take to help ensure that we’re putting our users first? In this post we want to share some of our experience conducting user research to help libraries and cultural organisations […]

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Digital transformation in libraries: 6 user personas for the modern library

There are lots of reasons to be talking about digital transformation and innovation in the Galleries, Libraries, Archives and Museums (GLAM) sector right now. The sector has been irrevocably impacted by changes in digital and information technologies. It’s changed the way we work, the work we do and the services we offer. It’s one thing […]

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User voices in the library – listening to users to create better services

One of the most heartening parts of the recent Libraries Global Excellence Tour was hearing each and every speaker emphasise the importance of putting users front and centre of everything we do in libraries. This includes reimagining existing services and creating brand new ones. In the crushing pressure to collect evidence of impact, to show […]

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